Cancellation Policy

CANCELLATION POLICY

The reservation of each “Tour” for a specific – unique – date, presupposes the commitment by the “Company” to provide a luxury bus, a driver, a tour guide, and a number of associates who shall provide their services as well as hospitality in their areas.

In order to perfectly organize and offer the services described and in order to successfully complete each “Tour”, the “Company” pays all associates and suppliers significant amounts in advance; the “Company” also undertakes specific obligations to compensate the participants in case of cancellation for the entire price or a part thereof.

Therefore, in case of a cancellation charges shall apply, which depend on the date the cancellation was made.

1)Upon request of the participants, the date of each “Tour” may be changed without any extra charge, under the general condition that the request for this postponement will be notified to the “Company” at least 72 (seventy two) hours before the originally agreed date; the second condition is that the participants will choose the new available date they wish their “Tour” to be performed from the calendar of this website. If there are no other available dates (all available dates are posted in the calendar of the official website of the “Company”) or if the notification of the deferral to the “Company” is made in less than 72 (seventy-two) hours, then the total amount of the deposit already paid will be withheld.

2)In case of definite cancellation of the “Tour” booked by the participants, by their own fault, no penalty shall apply, provided that the cancellation will be announced to the “Company” at least 72 (seventy-two) hours before the agreed date. If this cancellation is announced in less than 72 (seventy-two) hours, the full amount of the deposit paid already will be withheld.

3)If, for any reason, there will be an interruption or final cancellation during an ”Tour”, by fault of the participants, then there is no reason for a refund of the money.

4)If, for any reason, there will be an interruption or final cancellation during an “Tour”, by fault of the “Company”, then the participants will be refunded in full.

5)If, during an “Tour”, there will be an interruption or permanent cancellation by reason of force majeure (e.g. weather conditions, strike, events, accidents, earthquakes, fire, restrictions imposed by the government in certain areas or for any other type Emergency), then the participants will receive a partial refund of their money, less the expenses already paid (if applicable) for benefits or services already performed, before the termination or final cancellation of the “Tour”.

6)In case of any possible delay in the flow or program of an “Tour”, by fault of the “Company” or due to force majeure, the program will continue and be completed normally, and this delay will not change or burden the agreed costs.