CANCELLATION POLICY

The reservation of each “Small Group Tour” for a specific – unique – date, presupposes the commitment by the “Company” to provide a luxury bus, a driver, a tour guide, and a few associates who shall provide their services as well as hospitality in their areas.

In order to perfectly organize and offer the services described and in order to successfully complete each “Tour”, the “Company” pays all associates and suppliers significant amounts in advance; the “Company” also undertakes specific obligations to compensate the participants in case of cancellation for the entire price or a part thereof.

Therefore, in case of a cancellation charges shall apply, which depend on the date the cancellation was made.

1)Cancellation more than 5 calendar days before the start of services: There is no cancellation fee, you will receive a full refund.

2)Cancellation between 4 and 2 calendar days before the start of services : You will be charged a 50% cancellation fee.

3)Cancellation less than 2 calendar days or less before the start of services: you will be charged a 100% cancellation fee.

4)If, for any reason, there is a permanent cancellation of a “Tour”, through the fault of the “Company”, then the participants will be fully refunded.

5)If, during an “Tour”, there will be an interruption or permanent cancellation by reason of force majeure (e.g. weather conditions, strike, events, accidents, earthquakes, fire, restrictions imposed by the government in certain areas or for any other type Emergency), then the participants will receive a partial refund of their money, less the expenses already paid (if applicable) for benefits or services already performed, before the termination or final cancellation of the “Tour”.

6)In case that a “Traveller” is delayed in arriving at the meeting point due to his own fault, resulting in the departure of the bus, then there is no reason for a refund.